At Emma Claire Physiotherapy we aim to maintain the safety of our clients and the wider public, and in order to protect the reputation of our practice and the professions during this time.


Below outlines what you can expect from us and some expectations from you.
Clinic attendance 

  • A face to face consultation will only be agreed with your consent. Where the outcome is deemed safe and the need for face to face treatment outweighs the risk of Covid19 transmission.

  • On arrival patients will be asked to wait outside in their car until they are called into the clinic by Emma Tailby.

  • It is requested that the patient also wear a face mask, if they do not arrive with one they can purchase one from the therapist.

Patient entry/exit protocol

  • On arrival patients will be asked to wait in their car until they are called into the clinic.

  • Patients should enter the house wearing a mask and go straight to the toilet area where they can wash their hands. They can then enter the clinic room where they will be at least 2 metres away from the therapist.

  • All payment will be via BACS prior to the appointment

  • The patient should wash their hands on the way out

  • Patients are encouraged to keep their mask on until they leave the clinic. 



Therapist protocol

  • The therapist will wear PPE which is in compliance with government guidelines:  


  • Non-latex gloves as risk assessed (single use)

  • FFP3 facemask (sessional use)

  • Only one therapist and one patient will be in the clinic room at any one time. 

  • Once the patient has left the premises the therapist will remove the couch roll and then PPE will be disposed of safely as per guidelines. 

  • The therapist will wash their hands as per NHS guidelines before, during and after each patient.

Treatment room protocol

  • The patient and therapist will minimise contact as much as possible during the session.

  • All pillows will have a plastic wipeable cover which will be cleaned between clients.

  • Disposable couch roll will cover the treatment couch

  • If a towel is used to cover a client, it will be single client use and washed at 60 degrees after treatment.

  • A 15 minute gap will be left in between patients to ensure no patient crossover and enough time to clean clinic

  • All contact surfaces including doorbell, door handles, treatment couch, seating, pillows, electronic devices etc. will be cleaned with anti-bacterial wipes. This will include the toilet facilities between patients.

  • A thorough clean will occur at the end of each session – all surfaces will be wiped and kept free of dust.



  • At the end of each working day uniform will be washed on the hottest wash that is advisable for the clothing. It is recommended that this is at a minimum of 60 degrees centigrade.

  • It will to be washed and ironed separately from the main wash and in no more than a half full washing machine. 

On the matter of Covid19 transmission, it is well known that people can carry this illness with absolutely no symptoms of being unwell. The role of this protocol is to make an assumption that anyone in the population can be a Covid19 carrier. The overall purpose of this protocol is to minimise the risk of Covid19 transmission between patient and therapist.
Your Agreement with Us
We advise that you consider a video consultation rather than a face to face appointment unless there is a clinical need to have hands on physiotherapy. In order for us to establish this, you will be required to have a risk assessment call or email prior to attending the clinic. We reserve the right to refuse a face to face appointment if it is deemed unnecessary or unsafe. This is in line with the recommendations from our regulatory body.

We have done everything we can to reduce the risk of our clinician and patients contracting Covid-19. However, if you come for face to face treatment, please be aware that there is no way that we can eliminate the risk of you contracting Covid-19.


Please do not come in if either you or one of your household is in one of the higher risk groups including, but not exclusively, those who are immunosuppressed, those with underlying heart or lung conditions, those over the age of 70.
Please do not come in if you have not been following the government guidelines for social distancing. If you are unsure of these please follow this link:
Please do not come in if either you or one of your household has been ill in the last week (7 days), including, but not exclusively, the following symptoms: fever of 38 or over degrees, cough, shortness of breath, loss of taste or smell, sore throat, head aches or fatigue. If you develop any symptoms in the two weeks following your consultation please notify us immediately.

Emma Tailby

December 2021